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Careers with World Vision Malaysia

World Vision Malaysia is looking for passionate people committed to its work in helping children, families and communities find life in its fullness. As an international Christian humanitarian organisation, we seek committed Christians with a desire to follow our Lord in working with the poor and oppressed to promote human transformation, seek justice and bear witness to the good news of the Kingdom of God.

Positions listed here are open to Malaysian applicants only.

If you are interested in joining us, please send us your resume through the following methods:

Email: application_wvm@wvi.org

Post:
People & Culture Department
PO Box 8171, Kelana Jaya,
46783 Petaling Jaya, Selangor

Digital Marketing
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Digital Marketing Manager

Responsibilities:

  • Work closely with key stakeholders and management to drive marketing strategy from front to end
  • Developing and managing Digital marketing campaigns
  • Utilising a range of techniques such as search engine marketing (SEM), search engine optimisation (SEO), pay-per-click advertising (PPC), content marketing, social marketing (SMM) and remarketing ad
  • Overseeing the social media strategy for the organisation
  • Responsible to formulating strategies on content marketing materials to attract and increase audience engagements
  • Managing the redesign of the website
  • Evaluating customer research, market conditions and competitor data
  • Managing online brand and product campaigns to raise brand awareness

Qualifications:

  • Bachelor degree in Marketing/Mass Communications/Advertising/Media/E-commerce or a related field
  • At least 3 years in relevant working experience
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Good writing skills in English Language (Knowledge of Mandarin an added advantage.)
  • Proficient in Adobe Photoshop, Illustrator, Microsoft, simple coding & web design
  • Knowledge of email marketing, campaign rules for Google Adwords, social media, etc. & and web analytics
  • Knowledge of various Social Media platforms and other online tracking tools
Public Engagement
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Donor Retention Assistant Manager

Responsibilities:

  • Oversee Donor Retention operations, prepare yearly budget and carry out supervisory role with the Donor Retention team; including evaluation of performances, identifies and provides training and development opportunities
  • Plan and develop donor retention strategies and initiatives. Identify and understand top cancellation reasons and resolve donor issues to minimize and /or avoid donor drop-outs
  • Continually seek improvement on Donor Retention processes and operational system. Provide input into the overall strategy of Donor Relations Department
  • Support and provide superior service via phone, e-mail and faxes as a receiver and caller. Follow up on donor inquiries and complaints not immediately resolved
  • Participate in donor transformation. This includes but is not limited to the leading of sponsors visit
  • Participate and help out in promotional events

Qualifications:

  • Degree holder, with at least 5 years customer service experience, out of which 2 years of a management position
  • Highly motivated and passionate about World Vision’s ministry. Strong understanding of the work of World Vision and working knowledge of the World Vision Partnership structures
  • Good command of spoken and written English, command of Mandarin is of an advantage
  • Computer literate and good working knowledge Microsoft Office skills
  • Strong communication, interpersonal and negotiation skills
  • Positive attitude, good team player, able to work under pressure and multitask
  • Excellent people and event management skills
Donor Retention Executive

Responsibilities:

  • Respond to queries from child sponsors made via telephone, e-mail, fax or personal visits to the office
  • Liaise with child sponsors with regards to remittance of sponsorship contributions, gifts to sponsored children and correspondence with their sponsored children
  • Update sponsors and donors on their sponsored child/children’s status and the various community development projects through newsletters and organised Sponsors’ Visits
  • Build rapport with child sponsors and serve them well to retain their loyalty and interest and to encourage them to consider sponsoring additional children or encouraging others to sponsor children
  • Data entry and update of sponsors’ information into WVM’s database
  • Sorting, filing and archiving of documents

Qualifications:

  • Minimum SPM with 2 years relevant working experience
  • Computer literate
  • Good communication and interpersonal skill
  • Good command of spoken and written English and Mandarin
Sponsorship Executive

Responsibilities:

  • To manage and update My World Vision Portal to ensure media contents such as videos/ photos and information are up-to-date
  • To monitor sponsors’ activation and usage of the portal and to increase engagement with sponsors
  • To monitor the portal’s functionality and troubleshoot if required
  • To administer the backend of the portal whenever sponsors encounter problems with the portal
  • To assist My World Vision Portal Project Team Lead to coordinate and develop contents of Phase 2 of the portal by working with all related departments
  • To coordinate and upload all contents of Phase 2 into the portal
  • To coordinate for UAT testing and to ensure Phase 2 is launched on time

Qualifications:

  • At Least one (1) year of working experience, preferably website related
  • Bachelor’s Degree holder in Information Technology (System & Digital Network)
  • Has knowledge on database management and system network, web design, photo and video editing is a plus
  • Detailed, able to coordinate and manage project timeline
  • Excellent communication and interpersonal skills
  • Good command of spoken and written English
  • A fast learner and able to multi-task
  • Able to work Independently as well as being a team player
Support Services
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People & Culture Assistant Manager

Responsibilities:

  • Assist Manager in planning and developing HR strategies & initiatives aligned with overall organisational strategy (including staffing, performance management and succession planning)
  • Assist in managing recruitment and selection process
  • Generate monthly payroll including preparations and manage submissions/entries to all statutory bodies
  • Compile, update and monitor employee data/leave/contracts, all partnership schedule documents and any others (hard & soft copies)
  • Prepare and conduct initial employee orientation for newly hired employees
  • Coordinating staff gatherings, staff welfare, and training

Qualifications:

  • Proven working experience in full spectrum of HR functions
  • Candidate must possess a Bachelor's Degree in the related field
  • Knowledge of HR systems and databases
  • At least 3 years of working experience in the related field
  • Competence in Microsoft Office and payroll systems is essential
  • Strong communication skills with fluency in English & Malay (Spoken & Written) language is a must. Knowledge of Mandarin will be an added advantage
  • In-depth knowledge of labor law and HR best practices
  • Knowledge of Industrial Relations Act and statutory requirement such as EPF, SOCSO, EIS and Income Tax
One Goal Malaysia
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Project Facilitator

Responsibilities:

Programme Implementation

  • Communicate WV’s identity, mission, vision, values and programming approach in ways that are contextually appropriate and clear
  • Establish and/or strengthen relationships with local partners in the communities to promote participation and ownership
  • Coordinate and facilitate training and capacity building workshops for the communities through local partners (e.g. District Health Office, master coaches, schools, community representative [JKKK] etc)
  • Mobilise local partners, children and communities and promote activate participation in the football and nutrition activities

Programme Monitoring, Reporting and Planning

  • Collaborate with team members in project planning, implementation, monitoring and reporting processes of all project activities for effective programme integration under the support and coaching of the Project Coordinator
  • Implement baseline, participatory monitoring and evaluation in the targeted communities
  • Facilitate and support local partners in conducting regular reflections with the communities to review progress, results and areas for improvement
  • Ensure proper tracking and reporting of progress and expenses in semi-annual and annual reports
  • Perform other related duties as required

Qualifications:

  • Sensitive to culture and agreeable to WVM’s core values
  • Fluency in English (oral & written)
  • Good financial knowledge and excel skills
  • Good planning and coordination skills
  • Good networking and collaboration/relationship building skills
  • Able to work independently as well as being a team player