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About Child Sponsorshipe

How Does The Novel Coronavirus (COVID-19) Affect Child Sponsorship

How does child sponsorship work?

When you sponsor a child, you are making a commitment to support not only the child but also their community. Your sponsorship contribution does not go directly to the child and family; it is pooled together with other sponsors’ contributions to facilitate long-term, holistic development work that breaks the vicious cycle of poverty. The child is also an ambassador for their community, giving you an opportunity to be more personally connected to the work we do.

To improve the lives of children, it is necessary to start by addressing the most pressing needs of the community in which the children reside. As the community improves, adults will have the opportunity to improve their lives and be more able to care for the children.


How does my sponsorship help my sponsored child?

Contributions from child sponsors are pooled together to be invested in long-term development programmes that will give your sponsored child(ren), their family and community a brighter future. World Vision works to develop the following in the communities:

  • Clean water & sanitation
  • Health & Nutrition
  • Education
  • Livelihood
  • Child Protection

How do I sign-up?

It's really simple:

1. Sign-up online (sign-up here)

2. Download the Child Sponsorship form complete it, and fax, email or post it to us.

An auto-reply will be sent to you once the online sign-up form goes through. Once we receive your first child sponsorship contribution, you will receive the welcome pack within 2-3 weeks (digital and printed copy).


How long does my sponsorship last?

The duration of your sponsorship depends on your personal conviction and preference. Your sponsorship may last a few years or the entire duration of the community’s development, typically 10-15 years. A child may remain sponsored up to age 21.

The goal of child sponsorship is to bring your child and their community to health and self-reliance so that they can face the future confidently. We hope you can continue your sponsorship until the work is completed so that you can witness the transformation made possible by your support.


What happens if my child is no longer in the programme?

World Vision Child Sponsorship Programme is possible because parents/guardians allow their children to take part in the programme. However, there are times when World Vision has to remove a child from the programme. Possible reasons include:


  • The child has graduated from college / high school
    Congratulations! Your sponsored child has graduated from college or high school. He/she will either look for a job or move on to a higher institution of learning. When a child starts work, he/she will be able to help support their family, and World Vision will remove him/her from the programme. When the child moves on to a higher institution, he/she will likely have to move out from the community, making it difficult to provide help and monitor the child’s progress.
  • The child/family has moved out of the area
    Better prospects in a new area would prompt the family of the child to move on. Since the child/family is no longer in the community, our project office cannot provide help and monitor the child’s progress. As such he/she can no longer participate in this programme.
  • The child/family no longer want to be in the programme
    World Vision does not force parents to register their child as a sponsored child, and parents may choose to opt out of the Child Sponsorship Programme for reasons such as privacy, or when they feel they do not need to enrol their child in the programme to enjoy the benefits that are provided to their community.
  • The family becomes self-supporting
    Thank you for making a difference! You have played a special part in bringing transformation to a child/family in need. World Vision will remove the child from the sponsorship programme so that the opportunity for sponsorship can be extended to another child in the community.

    If your sponsored child is no longer in the programme for these or any other reason, we will ensure that you’re informed as soon as possible.

What happens if I need to discontinue my sponsorship?

We understand that circumstances can make it difficult for sponsors to keep a monthly commitment, and that many may not be able to provide monthly support indefinitely. If you have to cancel your sponsorship, please inform us and we will arrange for a new sponsor for your sponsored child. Alternatively, you could encourage a friend or family member to continue the sponsorship commitment.


Can I choose the child I want to sponsor?

Yes, you may choose based on 3 criteria, namely the country, gender and age range.


Can I sponsor a child from a country not listed?

No, because every World Vision office supports projects in different countries. This allows us to spread our resources and help people in about 100 countries worldwide. World Vision Malaysia supports children and their communities in Cambodia, China, Democratic Republic of Congo, India, Indonesia, Lebanon, Lesotho, Mongolia, Myanmar, Philippines, South Africa, Sri Lanka, Thailand and Vietnam.


I don’t see my preferred country listed in the sign-up form on your website

This means that: (i) we currently do not have children available for sponsorship from that particular country or (ii) that WVM does not support a project in that country. It is our hope that you would consider sponsoring a child from a country that is currently listed.


Can I sponsor a Malaysian child?

World Vision’s Child Sponsorship Programme is not implemented in Malaysia.

World Vision Malaysia, with the assistance from local partners, run community development programmes in Mukim Tulid and Tatalaan, Sabah. Our goal is to empower the indigenous community in terms of capability and skills so that they can build a sustainable future for the long term. If you are interested in supporting our local community development programme, you can donate to our Malaysia Assistance Fund.


Can I sponsor more than one child?

Most definitely! There is no limit to how many lives you can touch and transform. Once you click on "Sponsor<Child's Name>", the child will be added to your checkout. Thereafter, another child's photo and details will appear. You can click on "Sponsor<Child's Name>" to sponsor this child or use the left/right arrow buttons to proceed to the next child's details.


Am I the only sponsor to my sponsored child?

Yes. Each child is assigned to one sponsor. You may share your sponsorship with a friend or a group of friends. In which case, you can sign up as ‘May Ling and friends’ or ‘Mr & Mrs Selva’.


I want to sponsor a few children from the same community. How do I do that?

The website will state the area the child lives in. You can search by using the left/right arrow buttons to proceed to the next child’s details. Keep going until you find another child from the area of your preference.


If I wish to sponsor a child and add one to my checkout cart, but leave the page, how long will it be until the child is available for sponsorship to the public again?

The child will be available for sponsorship again after one hour.


Why is there no translation for the Child Greeting Video? I can’t understand what the child is saying.

The Child Greeting Video helps you to get a more authentic perspective of a child, which includes the language they speak. Moreover, it would be costly and time-consuming to translate every Child Greeting Video, thus impacting our limited resources.

Please note that child greeting videos are not available from countries like China, Vietnam and Lebanon due to their government policies.

Contributions and Financese

How do I make contributions?

There are 5 methods:


1. Auto debit

Credit Card/Debit Card. Auto debit is preferred as it reduces administrative costs. Transactions are conducted on the 7th, 17th or 27th every month.


2. Online Banking

FPX (made via World Vision Malaysia website, under 'Subsequent Contribution'). Available for:

  • Affin Bank
  • Affin Islamic
  • Alliance Bank
  • Alliance Islamic Bank
  • AmBank
  • AmBank Islamic
  • Bank Islam
  • Bank Muamalat
  • Bank Rakyat
  • CIMB Bank
  • CIMB Islamic
  • Deutsche Bank
  • Hong Leong Bank
  • Hong Leong Islamic Bank
  • HSBC
  • HSBC Amanah
  • Kuwait Finance House
  • Maybank
  • Maybank Islamic
  • OCBC Bank
  • Public Bank
  • RHB
  • RHB Islamic Bank
  • Standard Chartered
  • Standard Chartered Saadiq
  • UOB

To avoid duplication, please do not email your online confirmation to us once your transaction is successful.


3. Maybank2u

Via the new Maybank2u website:
Go to Pay & Transfer > select ‘World Vision Malaysia Bhd’ in the Payee list.

Via the classic Maybank2u website:
Go to Bill Payment > Make a one-off payment > View all payees by category and select ‘Zakat & Charity’ > Select ‘World Vision Malaysia Bhd’.

To avoid duplication, please do not email your online confirmation to us once your transaction is successful.

Please remember to include your sponsor ID and sponsor's name in the Recipient’s Reference field of the transaction.


4. Direct bank-in/Internet banking

This includes cheques, cash deposit machines, ATM transfer, counter or online banking. Important note: Upon every transaction, kindly fax/email the bank-in slip with your name, contact number and sponsor ID.

If we do not receive your transaction slip, we will not know that you have made a contribution and will have to designate the transaction as an anonymous donation.

Name: World Vision Malaysia Berhad | Account: Maybank | Account number: 5146 0013 9710
(Please do not bank in donation for the 30-Hour Famine into this account)

If you make contributions via Interbank GIRO, please remember to include your sponsor ID and sponsor's name in the Recipient’s Reference field of the transaction.


5. Cheques/Wang Pos

Payable to World Vision Malaysia Berhad. Write your sponsor ID and name behind every cheque/wang pos sent.

When making contributions by cheque, please write the correct payee name WORLD VISION MALAYSIA BHD to ensure that the cheque does not get returned. We also encourage those who contribute via cheques to bank them directly into our account (Maybank account number: 5146 0013 9710) to prevent them from getting lost during the mailing process. Please write your name, contact number and Sponsor ID on the bank-in slip and send it to us as soon as possible; otherwise your contribution will be designated as an anonymous donation.


Why contribute via credit card?

World Vision encourages the use of credit cards because it is:

  • Efficient – Processing credit card transactions are less time-consuming and labour intensive and it helps us reduce our administrative costs.
  • Convenient – Sponsors are spared the hassle of writing cheques/purchasing postal orders and mailing them to us. We have successfully negotiated a discount in bank charges so you can save effort, time and money!

How secure are the credit card transactions?

The security of our sponsors’ information is extremely important to us, and we take stringent measures to safeguard credit card information in our care. Please refer to our Privacy and Security Policy for details. You have the right to dispute any unauthorised transaction stated on your credit card statement.

Is there a cancellation or refund policy?

If you have made an error in contributing to World Vision Malaysia, we will honour your request for a refund made within 30 days of your donation. All requests must be accompanied by proof of payment. To request a refund, e-mail us at [email protected] or call us at 03-7800 0899.

Are my donations to programmes run by World Vision Malaysia tax deductible?

Donations to World Vision Malaysia are not tax deductible as our funds are primarily channelled to help children living in the poorest areas across the world. To be eligible for tax exempt status, a high proportion of the funds must benefit Malaysians.

How much of my money is used for administration and overhead costs?

Our commitment is to keep our administration and overhead costs below 20%. We have been keeping to this standard. Expenses include costs of donor care, administration, fundraising and awareness building. You can download our latest Annual Review to learn more.

80% of the funds received go towards World Vision programmes. How is that money allocated?

Some of the aspects that determine the use of sponsorship contributions are infrastructure, traditions and culture, natural resources, and a community’s development phase. Depending on the level of necessity and chronology of development, funds will be channelled to develop different areas at varying amounts and at different stages.

How do I know for sure my money is being used correctly?

Our accounts are audited by an external accounting firm and are available to donors on request. Annual reports are sent to all sponsors. You may also participate in World Vision-organised group visits to your sponsored child’s community to learn more about the development programmes being carried out.

Does my money go straight to the child?

No. Your contribution is pooled together with other sponsors’ contributions to facilitate long-term, holistic development work in your sponsored child’s community, breaking the vicious cycle of poverty. Simply giving money to your child and his/her family would make them dependent on external aid. Child sponsorship lets you make a real difference in a child’s life and that of his/her family. The child is also an ambassador for their community, giving you an opportunity to be more personally connected to the work we do.

Why are the sponsorship contributions for children from non-Asian countries slightly higher?

Children from non-Asian countries are from our programmes in Africa (Democratic Republic of the Congo, Lesotho, and South Africa) and Lebanon. In Africa, complex challenges (e.g. hunger, malnutrition, gender inequality, exploitation, marginalisation, HIV/AIDS) as well as the higher costs incurred to work there make it necessary for us to implement higher contribution amounts. In Lebanon, the privatisation of services (e.g. telecommunications, electricity, health services), the need for higher security and programme implementation costs brought on by past wars and instability have led to higher costs of living and development.
Communication with Sponsored Childe

Will I receive updates on my sponsored child?

Yes, you will receive the following each year:


  • Annual Progress Reports (between September to November) with updates on your child’s progress, accompanied by a current photograph of him/her. If you start your child sponsorship on or after 30 April, you will receive an Annual Progress Report of your sponsored child in the following year.
  • On special occasions such as New Year or Christmas, your sponsored child will write you a greeting card. If you start your child sponsorship on or after 31 August, you will receive a greeting card from your sponsored child in the following year.
  • Updates and videos about the work done in your sponsored child's community through My World Vision.
  • Newsletters with local and international news from World Vision.
  • An Annual Review which contains summaries of the work being done in all the projects that we support.


How do I get to know my sponsored child?

We encourage you to build an enriching friendship with your sponsored child by writing letters, sending small gifts and participating in sponsors' visits to his/her community. Click here to find out more.


Where should I send my letters/gifts?

Correspondence in English

Send these to the World Vision national office of your sponsored child’s country. Addresses are listed in the ‘My Letter and Gift Guide’; click here to learn more. The World Vision national office staff will translate (to the native language) if necessary, and deliver it to your sponsored child. You can also send e-Letters via the My World Vision web portal.


Correspondence in Chinese/Malay

Email us your letter, and we will translate to English and forward it back to you. Send these to the World Vision national office of your sponsored child’s country. Addresses are listed in the ‘My Letter and Gift Guide’; click here to learn more. The World Vision national office staff will translate to the native language (if necessary), and deliver it to your sponsored child. You can also send e-Letters via the My World Vision web portal.

If your sponsored child is from China, Chinese letters/e-Letters can be sent directly to World Vision China.

Please note that your letters/gifts will take time to arrive at their final destinations as most of the children live in far-flung communities that do not have postal services and WV staff has to travel great distances to bring them their letters/gifts.


How long will it take for my sponsored child to respond?

It may take up to 6 months before you receive a response from your sponsored child.


World Vision works in various impoverished areas, most of which are remote and lack postal services. Letters must be physically delivered. Your sponsored child will most likely communicate in their native language, and World Vision will have to translate both your letter and the child’s reply. We thank you for your patience and understanding.


How often should I send letters to my sponsored child?

Due to the remote locations, we suggest that you send letters about three to four times a year. The best times to write are during your sponsored child’s birthday and Christmas.


However, please note that it normally takes up to six months to process one letter, from the time you send to receiving your sponsored child’s reply.


What if my sponsored child is too young to write?

If your sponsored child is unable to write, he or she will be guided by their parents/guardian and our field staff. The child may just surprise you with a drawing!


Can I add my sponsored child on Facebook?

We don’t encourage connecting with your sponsored child through social media.


While we encourage you to communicate and connect with your sponsored child, doing it through social networking sites such as Facebook or Twitter poses a number of problems:

  • It poses a risk to the child’s safety.
  • It can put you and your sponsored child in a difficult position—people may pressure your sponsored child to ask for gifts, money, or other favours.
  • Others might access your sponsored child’s account, which would put your correspondence and personal details beyond our control.
  • Even with good intentions, language and cultural differences can lead to inappropriate communications.

If you are contacted by your sponsored child through a social media site, please do not respond. Call us at 603-7800 0899 immediately so we can follow up on the matter. For more on how you can keep your sponsored child safe online, please read our child protection policy.